Privacy Notice
Last updated: April 23, 2026
SahilPay's mission is to build a radically inclusive and affordable financial network. When you use SahilPay, you trust us with your personal data. We are committed to maintaining that trust by helping you understand our privacy practices. This Privacy Notice describes the personal data we collect when you use our apps, QR cards, features, or other services ("our services"), how they are used and shared, and your legal rights regarding your personal data.
Who this Privacy Notice applies to
This Privacy Notice applies to all users of our services, including:
- 1Customers who use SahilPay to send or receive money;
- 2Agents who provide services to customers; and
- 3Merchants and other customers who accept payments using SahilPay.
SahilPay may also collect personal data on agent and merchant staff, as well as potential users of SahilPay services. All individuals subject to this Privacy Notice are referred to as "users".
Types of personal data we collect
Data provided by users
- Account Information: data during creation or update (name, email, phone, password, address, banking info).
- Identity Information: official documents (passports, business registers), photos for KYC verification.
- Communications: data submitted during contact with support for complaint processing.
- Contact List: storage of contact details to facilitate payments between users.
Data created during use
- Transactions: type of service, order details, stakeholders, location, date, time, and value.
- Usage Data: access dates and times, features used, pages viewed, system crashes.
- Device Data: models, IP address, unique identifiers, OS, languages, network data.
- Location Data: precise or approximate location to prevent fraud.
Data received from other parties
- Other Users: information related to disputes or claims.
- Agents: information required to create customer accounts.
- Partners: data from banks or utility providers.
- Authorities: information to detect, prevent, and investigate fraud.
Cookies and tracking technologies
We do not use cookies on our website. We use similar technologies on our mobile apps to collect usage and device data.
How we use personal data
SahilPay uses personal data to provide and improve its services, and for business purposes.
Provide our services: account creation, payment processing, billing, troubleshooting.
Research and development: internal testing, analysis, and machine learning.
User support: investigation and response to user concerns.
Marketing communications: promotion of our services and those of our partners (with consent).
Transactional communications: receipts, notifications of term changes.
Fraud prevention: background checks, facial recognition, location analysis.
Legal proceedings: processing of claims or disputes.
Who do we share data with?
We may share data with the following third parties:
- Other users: phone number and name (expurgated) during transactions.
- Subsidiaries: to help us provide our services.
- Marketing providers: to target and measure advertising effectiveness.
- Business partners: banks, identity verification providers, cloud storage.
- Authorities: in response to legal mandates compliant with the law.
- Legal system: to protect SahilPay's rights or property.
In case of transfer to third parties, we require strict protection measures compliant with applicable laws.
International data transfers
We may transfer data internationally where authorized, putting in place necessary protection measures.
Data security
Appropriate security measures to prevent accidental loss, unauthorized access, or disclosure. Access limited to employees with a strict business need.
Your legal rights
Right to access, correction or erasure, opposition to processing. Contact: privacy@sahilpaysa.com.
Data retention as long as necessary according to legal and regulatory obligations.
Updates
We may update this notice. Important changes will be notified via the app or by email.